Refund policy
Return & Refund Policy
At Regent+Rose, we take pride in crafting high-performance skincare that meets your needs. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward return process to ensure your experience remains seamless.
Return Eligibility
-
Returns are accepted within 14 days of the delivery date.
-
Free return shipping is provided for all eligible returns.
-
There is no restocking fee for returned items.
-
We do not designate any products as final sale—our commitment to quality extends to every order.
Conditions for Refunds
To qualify for a refund, products must be:
-
Unopened, unused, and in their original packaging.
-
Returned in their original condition, including all accessories and inserts.
Refunds will not be granted if:
-
The product has been used or the seal has been broken.
-
The item is not returned in its original condition.
How to Initiate a Return
-
Contact our Customer Care team at help@regentandrose.com within 14 days of receiving your order.
-
We will provide a prepaid return shipping label for eligible returns.
-
Securely package the item and drop it off at the designated shipping location.
Refund Process
-
Once we receive and inspect your return, a refund will be issued to your original payment method.
-
Please allow 5-7 business days for the refund to reflect in your account.
-
Regent+Rose reserves the right to decline returns that do not meet the eligibility criteria.
For any questions, reach out to our support team—we’re here to help.
